FAQ – Your Question Answered
Are you an Australian Owned Business?
We are Proudly 100% Australian Owned, Based in Brisbane Queensland.
What is your Returns Policy? We have an easy 30 Day Money Back Returns Policy, for full details CLICK HERE>
How do I Return an Item? Please see our returns policy and procedures CLICK HERE>
Can I exchange an item? Yes you can exchange an item by prior arrangement with our customer service team by calling 0466 421 713, however if we are unable to fulfil your exchange item requested we will refund your purchase under our returns policy terms and conditions. For our Returns Policy CLICK HERE>
Please note: Exchanges will be subject to return postage costs to Miss Seafari by customer.
Can I return a marked down CLEARANCE OR SALE Item? SALES ITEMS: It is possible to return a sales item as they are temporary sales offers, however if the item is marked with the word CLEARANCE it cannot be returned unless deemed faulty or incorrectly shipped.
CLEARANCE ITEMS: You cannot return any permanently marked down sales item, these will be CLEARLY marked as CLEARANCE. These items are considered permanent sale markdowns and cannot be returned unless deemed faulty or incorrectly shipped.
Why have I not received my order confirmation via email? Some time emails are routed into your email SPAM, we recommend checking this first, if your order confirmation is not there, check your email address in your Miss Seafari account details are correct, this can be found at the top right corner of our home page on our website. You can also check your orders here too. If you have checked both of these, and need to get in touch please email us at email@example.com or call us 0466 421 713.
Am I able to Cancel my Online Order? Please call us immediately on 0466 421 713, cancellation of order will depend on if your order has already been lodged for dispatch with Australia Post, if this is the case and we are unable to cancel your order and you will need you to follow our returns policy and procedure once you receive you order by post.
Where is your Miss Seafari Label Manufactured?
Our Miss Seafari Label is designed in Australia and ethically handmade by a family-owned business in Indonesia. We are a slow fashion brand which means at every stage of our production we are committed to doing right by others and the environment. This also means we have no strict production time schedules allowing our production partner to love and enjoy the process of making handmade garments for you.
What Fabric is your garments made of?
There is a size and fabric tab on each of the product description page which you can refer to. Most of our products are made of PREMIUM cooling Rayons, Cotton or Bamboo.
Where are your affiliate Brands Manufactured?
Approximately 90 percent of our affiliate brands are ethically manufactured in Indonesia, and are Australian owned and designed.
Do you offer Gift Cards?
Currently we do not offer gift cards.
Do you ship internationally?
Currently we do not ship internationally.
Do you have a size guide?
If you would like to check your measurementS of your current size please see our sizing guide, it can be found in the contact us tab at the top menu or CLICK HERE>
There is also a Size & Fabric tab in the product descriptions to guide you.
You can also call us on 0466 421 713 for guidance on sizing.
Can my order be tracked?
Yes all orders are tracked and sent via Australia Post. You will be notified via email of your Australia Post tracking number once your order has been dispatched for delivery.
Do you deliver to PO Boxes?
Yes we deliver to Australian PO Boxes via Australia Post.
Is it safe to use my credit card on your site?
Our payment gateway is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of SECURITY certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security at Stripe.
Can I return an item to a physical store?
No, we are an Australian Online Store only.
How long until I can expect my order delivered?
We are an Australian based online store and we aim to dispatch your products as soon as possible. Most of our parcels are delivered between 1-7 days depending on if it was sent standard or express post. For parcel expected time of arrival CLICK HERE>
I’m wondering how to contact Miss Seafari?
Email us at firstname.lastname@example.org or Call us between Monday to Friday 9am – 5pm (AEST) on 0466 421 713 or CLICK HERE>